HP have announced a worldwide safety recall and replacement program for certain notebook and laptop batteries. The batteries in question have the potential to overheat posing a fire and burn hazard to users. Due to this it is crucial to check whether your battery is affected. HP have published a battery validation utility you can download and run (https://batteryprogram687.ext.hp.com/en-US/Home/Validation). This will check if the battery in your laptop is affected.
Below is a table of all the affected models
|ProBook||HP Probook 640 G2||HP ProBook 640 G3|
|HP ProBook 645 G2||HP ProBook 645 G3|
|HP ProBook 650 G2||HP ProBook 650 G3|
|HP ProBook 655 G2||HP ProBook 655 G3|
|ZBook||HP ZBook 17 G3||HP ZBook 17 G4|
|HP ZBook Studio G3|
|x360||HP x360 310 G2|
|Pavilion||HP Pavilion x360|
|Envy||HP ENVY m6|
|11||HP 11 Notebook PC|
Here is a list of FAQs provided by HP https://batteryprogram687.ext.hp.com/en-US/Home/FAQs. If your battery is affected we will not be able to replace it. You will need to contact HP directly and things will be sorted out by them. Many of the batteries are internal to the system and as such are not customer replaceable. In these cases, an HP engineer will replace the battery for you. Until then HP have advised updating the BIOS and enabling a “Battery Safety Mode”. This will disable charging the battery until it is replaced. HP will replace all verified, affected batteries at no cost.
If you have any questions please feel free to give us a call, we have shipped very few of these models so if you source laptops solely from us you will most likely not need to worry.