Strategic Support Programme
At Boffins we listen to our customers, over the years some of our clients expressed a need for a stronger collaboration, with help to develop and align their IT strategy, roadmap and improve overall user experience.
In response to this requirement we have created a Strategic Support Programme that enables you to capitalise on some of the benefits that would be normally only be enjoyed from a dedicated in-house IT leadership team – but without the on-going costs.
In every aspect of the Strategic Support Programme we deliver tailored solutions
specifically addressing your business needs.
Programme Highlights
Quarterly IT Strategy Reviews
Develop your IT documentation and processes, ensuring your IT infrastructure reflects your business needs and board direction.
Quarterly Road Map Reviews
Improve your IT financial planning and efficiency; addressing your short, medium and long-term business needs.
Support Analysis
Deep dive into your support escalated ticketing.
Analyse trends and delivering measures to improve user experience.
Develop training initiatives and reduce support ticket escalation need.
Saving you time and money.
Team Interaction
As a supported client you will have regular, scheduled on-site visits and interaction with your nominated senior engineer.
As a strategic support client that interaction doesn’t stop there, your key personnel will also meet with our helpdesk team regularly so that they can put a name to a face and for The Boffins helpdesk team to really understand your IT environment.
Personalised Communications Platform
Strategic support clients get their own secure login to our Boffins IT Hub.
Here you can access documents such as your support call reports, strategy and roadmap documentation and many other aspects of our on-going communication – all in one central place.
Contact us now to find out how Boffins can improve your IT environment
and put you firmly back in control.
Our Promise To You
BOFFINS WILL NEVER RECOMMEND PRODUCTS OR SERVICES THAT ARE NOT NEEDED.